Firm Name: NewDay Ltd
Group (if applicable): n/a
Other firms included in this report (if any): None
Period covered in this report: 1 July 2024 to 31 December 2024
Brands/trading names covered:
Amazon, AO, Aqua, Argos, Bip, Burton, Debenhams, Deko (NewPay), Dorothy Perkins, Evans, Fluid, House of Fraser, John Lewis Partnership, Laura Ashley, Marbles, Opus, Outfit, Pulse, Topman, Topshop, TUI, Unshackled
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Banking and credit card | |||||||
| Home finance | |||||||
| Insurance and pure protection | |||||||
| Decumulation and pensions | |||||||
| Investments | |||||||
| Credit related | 6.5 complaints opened per 1000 open accounts | 23,321 | 27,034 | N/A | N/A | 23% | N/A |