Firm Name: NewDay Ltd

Group (if applicable): n/a

Other firms included in this report (if any): None

Period covered in this report: : 1 July 2023 to 31 December 2023

Brands/trading names covered:
Amazon, AO, Aqua, Argos, Bip, Burton, Debenhams, Deko (NewPay), DFS, Dorothy Perkins, Evans, Fluid, House of Fraser, John Lewis Partnership, Laura Ashley, Marbles, Opus, Outfit, Pulse, Topman, Topshop, TUI, Wallis

Product / service groupingProvision (at reporting period end date)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Banking and credit card       
Home finance       
Insurance and pure protection       
Decumulation and pensions       
Investments       
Credit related5.3 complaints opened per 1000 open accounts19,56520,381N/AN/A36%N/A