Firm Name: NewDay Ltd
Group (if applicable): n/a
Other firms included in this report (if any): None
Period covered in this report: 1 January 2022 to 30 June 2022
Brands/trading names covered:
Aqua, Bip, Fluid, Marbles, Opus, Amazon, AO, Argos, Burton, Debenhams, Deko (NewPay), Dorothy Perkins, Evans, Harvey Nichols, House of Fraser, Laura Ashley, Miss Selfridge, Pulse, Outfit, TUI, Topman, Topshop, Unshackled, Wallis
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Banking and credit card | |||||||
| Home finance | |||||||
| Insurance and pure protection | |||||||
| Decumulation and pensions | |||||||
| Investments | |||||||
| Credit related | 2.5 complaints opened per 1000 open accounts | 11,703 | 12,023 | N/A | N/A | 45% | N/A |